FAQ
We hope you will find your answer below, otherwise please feel free to contact us.
Is there an order for doing the challenges?
No, there isn’t. Feel free to choose any challenge do you like depending on your mood, budget or situation you are in. Have fun!
Is this book even something for me?
Absolutely! No matter at what age you are, whether you do it together with your boyfriend, your wife or bestie, it’s completely gender-neutral and will give you great memories and an exciting time.
I have not received a confirmation email nor my tracking number?
Make sure you check your spam. You will receive an email under the name: The Couple Challenge Book.
How can I track my order?
Together with your order confirmation, you will receive a tracking number for following the shipment. Just click on the link, and you will be redirected to the sender's website, where you can track your package. You can also follow your tracking number on the website of your local post office courier and on DHL.com.
My tracking number doesn't exist!
Wait at least one day for your tracking number to be processed and updated by the post office.
My tracking number is showing me incorrect information!
You can ignore this, you have to give your tracking data one day before the post office processes and updates it. After that, the data will be displayed correctly. You can also follow your tracking number on the website of your local post office courier and not only on DHL.com.
I have received an email demanding that I pay customs duties!
Do NOT reply to such emails and click on the links they contain, because they are fake emails. Your shipping is free.
What’s the delivery time?
As we’ve published a new edition of the couple challenge book, we’re hyped and hustling for you to fulfill your order as quick as possible. It usually takes just 2 to 5 days, depending on the shipment service. An ideal timespan for sparkling anticipation.
Are the challenges LGBTQ+ friendly?
The Couple Challenge Book is completely gender-neutral, so no matter what type of relationship you have, you can enjoy these challenges with your loved one.
How much time should we invest in each challenge?
The duration of the challenges varies, some take only 15-30 minutes, others 60-120 minutes. You can always plan the challenges according to your schedule and do them on the day you prefer, e.g. longer challenges on a weekend.
What about the refund policy?
If for any reason you don't like your book, you can return it, even after 30 days, and get 100% of your money back. Just contact us for this purpose.
How can I change my shipping address?
Click the "View your order" button in your confirmation email, then go down to your shipping address and click the "Update address" button. In the next step you can change your shipping address.
