FAQ

Couple Books

Can we combine these books?

We have made sure that the challenges in all books are unique and that there is no overlap between the books. So you can have all four books. Three for you and the other for the family. Because time with the family is great and fun, but don't forget that you also need some time just for each other.

We have a newborn baby, which book should we buy?

The challenges from The Couple Family Book are more for families with children over 5 years old. If you have a newborn or children under 5, you can order The Couple Challenge Book as you can still do most of the challenges from this book.

Is this book even something for me?

Absolutely! No matter at what age you are, whether you do it together with your boyfriend, your wife or bestie, it’s completely gender-neutral and will give you great memories and an exciting time.

Are the challenges LGBTQ+ friendly?

The Couple Challenge Book is completely gender-neutral, so no matter what type of relationship you have, you can enjoy these challenges with your loved one.

How much time should we invest in each challenge?

The duration of the challenges varies, some take only 15-30 minutes, others 60-120 minutes. You can always plan the challenges according to your schedule and do them on the day you prefer, e.g. longer challenges on a weekend.

Is there an order for doing the challenges?

No, there isn’t. Feel free to choose any challenge do you like depending on your mood, budget or situation you are in. Have fun!

Where can I print out my photos?

If you don't have a Polaroid camera, you can simply take the photos with your mobile phone and print them out in Polaroid format at the nearest Kodak Moment Kiosk. Find your nearest Kiosk here.

Volume 2 has only 60 challenges?!

Apologies for the confusion. We have added the new 52 challenges at the beginning and the original 60 challenges from Volume 1 at the end.

You'll notice this if you turn to challenge 52 in the middle of the book, where The Couple Challenge Book 1 begins, and it continues from challenges 1-60.

What about the refund policy?

If for any reason you don't like your book, you can return it within 100 days AFTER you receive it and get 100% of your money back. Simply email [email protected] and we will be happy to help you.

For more information, see our refund policy.

Shipping

What’s the delivery time?

It usually takes just 2 to 5 days, depending on the shipment service. An ideal timespan for sparkling anticipation.

I have not received a confirmation email nor my tracking number?

Make sure you check your spam. You will receive an email under the name: The Couple Challenge Book.

How can I track my order?

Together with your order confirmation, you will receive a tracking number for following the shipment. Just click on the link, and you will be redirected to the sender's website, where you can track your package. You can also follow your tracking number on the website of your local post office courier and on DHL.com.

My tracking number doesn't exist!

Wait at least one day for your tracking number to be processed and updated by the post office.

My tracking number is showing me incorrect information!

You can ignore this, you have to give your tracking data one day before the post office processes and updates it. After that, the data will be displayed correctly. You can also follow your tracking number on the website of your local post office courier and not only on DHL.com.

I have received an email demanding that I pay customs duties!

Do NOT reply to such emails and click on the links they contain, because they are fake emails. Your shipping is free.

How can I change my shipping address?

Simply email [email protected] and we will be happy to help you.

My tracking shows that my parcel is stuck?

Although DHL quote us 2-5 business days for standard delivery, they may not always be able to deliver within this timeframe.

If your order isn’t delivered within 20 days, please email [email protected] and we can launch an investigation with DHL.   

Instax Mini 12

How many pictures does the Instax Mini 12 take?

Before you have to change the batteries of the Instax Mini 12, you can take approx. 100 instant pictures. Each film cassette contains a total of 10 instant pictures. The films are automatically ejected after each shot and take about 90 seconds to develop. In addition, the Mini 12 has an integrated film pack viewing window so that you always have an overview of the currently inserted film cassette. Get the Instax Mini Instant Film, 2 x 10 sheets (20 sheets) here.

What are the features of the Instax Mini 12?

The combination of the benefits of new digital technology with the charm of analogue instant cameras is definitely a special feature of the Instax Mini 12. The camera is equipped with a focal length of 60mm and an aperture of f=1: 12.7. By observing the minimum distance of 30 cm to the subject, you can avoid blurred pictures. The shutter speed of the instant camera is program controlled and goes from 1/2 s to a shutter speed of 1/4000 s. Sunny days or indoors are no challenge for the Instax Mini 12. Using the focal length, you can change the composition from your point of view and choose different sections of your subject.

Which films fit in the Instax Mini 12?

The Instax Mini film fits into the Instax Mini series from FUJIFILM, which also includes the Instax Mini 12 instant camera. The Instax Mini Film is available with the classic white frame.

How to use the Instax Mini Film?

The instant film is suitable for your Instax Mini instant camera. The films produce beautiful images in 62 x 46 millimetres. But before you can start taking pictures, you first have to load the film. That means you open the instant film packaging and the flap of your camera. If you have already taken pictures, take out the old cassette. Otherwise you should have a cavity in the camera. Now you have to insert the cassette so that the yellow stripe on the cassette and the one you see on the camera are on the same side. Now you can close the flap and when you see the yellow stripe in the small window, you know that you have inserted the cassette correctly.

Why do you need the Instax Mini Film?

You need the Instax Mini film double pack for your instant camera. Polaroid cameras are currently experiencing a revival. This can be explained not only by the improved picture quality and the growing selection, but also by the general retro flair that the pictures have with their wide border.

If you haven't found your answer here, contact us, and we will help you within 24 hours.